1. Digital Products Nature Because ASHAMALLAA LIMITED sells non-tangible, irrevocable digital goods (themes and plugins), we generally do not issue refunds once the order is completed and the product download link has been provided.
2. Eligibility for a Refund We stand by the high performance of our tools. We will consider refund requests on a case-by-case basis within 14 days of purchase under the following circumstances:
- The product has a critical bug or security flaw that our support team is unable to resolve.
- The product is fundamentally broken and does not function as advertised in our product descriptions.
3. Non-Refundable Scenarios Refunds will not be granted for:
- Lack of required technical skills to use WordPress, themes, or plugins.
- Incompatibility with third-party plugins, themes, or custom server configurations not explicitly supported by our products.
- Changes of mind after downloading the files.
4. Requesting a Refund To request a refund, please contact our support team with your order details and a clear description of the technical issue you are experiencing.